Security and Privacy Policy

Security and Password Management Guidelines

  • Do keep your Password confidential and do not divulge it to anyone

  • Do memorize your Password

  • Do not use the browser option to store or retain user-id and Password

  • Do change your Password regularly and immediately if you suspect any fraud

  • Do install anti-virus, anti-spyware and firewall software in your computer and ensure it is updated regularly

  • Do log off properly when online banking is not in use

  • Do clear the cache after logging off the session (use Tools/Internet Options)

  • Do check your bank account balance and transactions frequently and report any discrepancy

  • Do consider the use of encryption technology to protect highly sensitive data

  • Do delete junk or chain emails

  • Do deactivate Internet access and the Bluetooth, WLAN and Infrared functions unless you actually need them

  • Do check the authenticity of the online banking website (https://) by comparing the URL and the bank's name in its digital certificate or by observing the indicators provided by an extended validation certificate

  • Do upgrade you phone or tablet to the latest operating system version

  • Do update the mobile application to the latest version

  • Do enable the lost or stolen device function on your mobile devices

  • Do only install applications from the official stores on your mobile devices

  • Be careful when opening MMS. MMS can also be used to distribute malicious code. Always delete any MMS from unknown senders immediately

  • Do switch off ┬źautomatic call acceptance┬╗, as this can be exploited to establish a connection without your knowledge

  • Do lock your mobile device using a code or the Touch ID

  • Do not record your Password anywhere

  • Do not choose a Password based on user-id, personal telephone number, birthday or other personal information

  • Do not use the same Password for different websites, applications or services

  • Do not use internet cafe computers or public WiFi to access online banking or perform financial transactions

  • Do not reveal the One Time Passcode generated by your Hard Token to anyone

  • Do not divulge the serial number of your Hard Token to anyone

  • Do not install software or run programs of unknown origin

  • Do not open email attachments from strangers

  • Do not disclose personal, financial or credit card information to little known or suspect websites

  • Do not accept any connection requests if you are unsure about the device wanting to contact you

  • Do not jailbreak your mobile devices

  • Do not allow anyone to keep, use or tamper with your Hard Token


Please read our privacy policy ("the Privacy Policy") carefully before using this website ("the Site"). In this Privacy Policy "we", "us" and "our" means Barclays Bank (Suisse) S.A. (hereinafter all three referred to as the "Bank") and "you" means the individual who is using the Site or any person authorising the use of the Site.

Any special agreement with respect to individual services or products of the Bank shall be complementary to the terms of this Privacy Policy, although in the event of any conflict, the provisions contained in any special agreements shall prevail.

This Privacy Policy may be amended at any time. Such amendments shall be communicated to you by way of circular letter, on screen, i.e. by posting a notice of such change through the Online Banking Service, or in any other manner the Bank deems appropriate. In the absence of objection on your part within a period of one (1) month from their communication in writing, the amendments shall be deemed to have been accepted by you. In any case, amendments shall be deemed to have been accepted upon the next use of the Online Banking Services.

Electronic communications through Internet

Please remember that Internet communications are not secure unless the data being sent is encrypted. Information sent via Internet can be accessed by unauthorized third parties, potentially leading to disclosures, changes in content or technical failures. Moreover, information sent via the Internet may be transmitted across international borders even though both sender and receiver are located in the same country. Therefore, your personal and financial information may be forwarded to a country with a lower data protection level than the ones existing in your country of residence.

This Policy was last updated in June 2017.